Data deletion

Disconnecting a connected account

1. In the Studio (its owner): open Connected accounts and press Disconnect next to the account. The Studio revokes its access at the platform and deletes the account's stored data at once: the access token, the channel's name and avatar, and its statistics.
2. At Google: remove Influencing Studio on the Google security settings page. The Studio notices at its daily check and deletes the channel's data within 7 days.
3. At Facebook or Instagram: in the account's settings, open “Business integrations” or “Apps and websites” and remove the app.
4. At Pinterest: open Settings, then Security, then the apps with access to the account, and remove the app.

Asking us to delete your data

1. Email privacy@studio.hollishotkey.com with the subject “Delete my data”.
2. Say which platforms you used and your username on each, so we can find what we hold (comments and messages keep only your public username and text).
3. We delete everything we hold about you within 7 days and email you to confirm.

This covers everything the Studio stores. If you also want a comment or message removed from the platform itself, delete it there: the platform keeps its own copy.

What's deleted without asking

• YouTube comment text and other non-statistical YouTube data: within 30 days.
• Comments and messages from other platforms: after 90 days.
• The Studio's server log: after 30 days.

Questions

Email privacy@studio.hollishotkey.com. You can also complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint.